At Wrinkless Aesthetic Clinic, we are committed to protecting your privacy and ensuring your personal information is handled responsibly. This Privacy Policy explains how we collect, use, and share your personal data when you visit our website, https://www.wrinkless.co.uk (“Website”), or interact with us via third-party platforms like Glowday, Stripe, and Mailchimp.

1. Information We Collect

We collect the following types of information:

a. Information You Provide to Us:

When you book an appointment, sign up for our newsletter, or interact with us, we may collect:

 • Name

 • Email address

 • Phone number

 • Booking details (e.g., appointment date and time)

 • Health-related information provided during consultations (with your explicit consent).

b. Payment Information via Stripe:

All payment details are securely processed by Stripe. We do not store your payment information on our servers. For details on how Stripe handles your information, see Stripe’s Privacy Policy.

c. Information We Collect Automatically:

When you visit our Website, we may automatically collect:

 • IP address

 • Browser type and version

 • Device type (mobile, desktop, tablet)

 • Pages viewed and time spent on the Website

 • Cookies and tracking technologies (see the “Cookies” section below).

d. Sensitive Personal Data:

As part of providing medical and aesthetic services, we may collect and store sensitive personal data, including:

 • Medical history and treatment records.

 • Photographs taken before, during, and after treatments for documentation purposes.

Photographs may also be used for marketing purposes only with your explicit written consent.

2. How We Use Your Information

We use the personal data we collect to:

 • Manage bookings and appointments through Glowday.

 • Process payments securely through Stripe.

 • Communicate with you about appointments, services, and promotional offers.

 • Send newsletters and marketing emails via Mailchimp (with your consent).

 • Improve and personalize your experience on our Website.

 • Comply with legal and regulatory requirements.

You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in the email or contacting us directly.

3. Sharing Your Information

We share your information with trusted third parties to help deliver our services, including:

 • Glowday: For managing bookings and appointments. See Glowday’s Privacy Policy.

 • Stripe: For processing payments securely. See Stripe’s Privacy Policy.

 • Mailchimp: For sending marketing communications. If you sign up for our newsletter or promotional emails, your email address and name will be stored in Mailchimp. See Mailchimp’s Privacy Policy.

 • Other Service Providers: Third-party vendors, such as IT support or analytics providers, who help us optimize our Website and services.

We will only share your personal data when necessary to provide our services or comply with legal obligations. We do not sell your personal information to third parties.

4. Medical Records and Photographs

As part of our aesthetic and medical services, we collect and retain medical records, including treatment notes and photographs. These records are securely stored and retained for a minimum of 10 years, in compliance with legal and professional requirements.

Photographs taken during treatments may also be used for marketing purposes only with your explicit written consent. This consent is obtained separately as part of our clinical process.

For more information about how we handle sensitive medical data, please contact us at info@wrinkless.co.uk.

5. Cookies and Tracking Technologies

Our Website uses cookies to enhance your browsing experience and gather analytics. Cookies are small files stored on your device that allow us to:

 • Save your preferences for future visits.

 • Analyze website performance and visitor behavior using tools like Google Analytics.

You can manage or disable cookies in your browser settings. Note that disabling cookies may affect certain functionalities of our Website.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal obligations. Sensitive data, such as health-related information, will be securely deleted when no longer needed.

7. Your Rights

You have the following rights regarding your personal information:

 • Access: Request a copy of the personal data we hold about you.

 • Correction: Request corrections to inaccurate or incomplete information.

 • Deletion: Request deletion of your personal data where applicable.

 • Objection: Object to processing of your data for specific purposes (e.g., marketing).

 • Withdrawal of Consent: Withdraw consent for processing where consent is the legal basis.

 • Data Portability: Request transfer of your data to another service provider.

To exercise these rights, please contact us at info@wrinkless.co.uk.

8. Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. Additionally, Glowday, Stripe, and Mailchimp implement their own robust security measures to safeguard your information.

9. Third-Party Links

Our Website may contain links to third-party platforms, such as Glowday, Stripe, or social media sites. We are not responsible for the privacy practices of these third-party platforms. Please review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on this page with an updated “Effective Date.”

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Wrinkless Aesthetic Clinic

Email: info@wrinkless.co.uk